Zen Cloud India Office – Our Exceptional Offshore Team

We are excited to announce our partnership with 91springboard and the launch of our offshore office in Bangalore, India. Our India office will allow us to better train and unify our offshore developers under our “Zen Cloud Way” of development and delivery.

Deepish Adwani, is our Director of Technology, India, and brings a wealth of experience in development, Salesforce and team leadership. We’re excited to have Deepish leading our India growth strategies and rapidly building our offshore team.

Zen Cloud India is located in Kormangala, Bangalore which is the heart of startups and technology within a city known to be the “Silicon Valley of India”.

Chris Fellows
posted on 11/07/2017


Partner: Drive Adoption and Cut Training Costs with WalkMe

New Salesforce implementations or major enhancements always risk adoption and training issues. Users generally don’t like change and if you do not engage them successfully, they will give you resistance at every step in the process.

WalkMe is the hands down, best way to guarantee adoption, cut training time and lower bottom line expenses.

 

WalkMe is a browser based tool that guides and informs users on your Salesforce implementations. As a tech team, you can write your own user training flows and alter them with each enhancement. It can lead users from page to page and through the business processes.

Normal approaches to training is to do seminar training once at the beginning, record the session and give it to new users as they come onboard. Maybe power users surface and they become the go to people for questions. This approach does not take into account that repetition is the key to learning. You cannot just give one training and expect that the entire material will sink in. With WalkMe users can use the training flows until they know them and turn it off.

Request a FREE Adoption Assessment

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Check out this video to see how easy it is to create a walk thru:

 

 

 

Chris Fellows
posted on 03/29/2017


OpenTalk Conference 2017 – Let’s Talk Call Centers and Service Cloud

TalkDesk is hosting their annual OpenTalk Conference April 25th and 26th in San Francisco. We’ll be there and would love to catch up with you about your Service Cloud and TalkDesk implementations.

Particular sessions we’re interested in:

April 25th:

 

1:30PM Turning Big Data into Big Decisions featuring Tomasz Tunguz from RedPoint

Big Data is allowing companies to see information in a whole new way and make unique and powerful decisions.

3:45PM Giving Support a Seat at the Design Table featuring Steve Johnson from Netflix

Design is where TalkDesk especially shines and where most Service and Call Center implementations fall far short.

April 26th:

 

11:00AM Creating New Solutions for Old Problems

11:40AM Slack Keynote

Slack is everything cool these days and are the star of new communication. We’re interested to see how they are using TalkDesk.

 

Hope to see you there!

 

Chris Fellows
posted on 03/28/2017