OpenTalk Conference 2017 – Let’s Talk Call Centers and Service Cloud

TalkDesk is hosting their annual OpenTalk Conference April 25th and 26th in San Francisco. We’ll be there and would love to catch up with you about your Service Cloud and TalkDesk implementations.

Particular sessions we’re interested in:

April 25th:

 

1:30PM Turning Big Data into Big Decisions featuring Tomasz Tunguz from RedPoint

Big Data is allowing companies to see information in a whole new way and make unique and powerful decisions.

3:45PM Giving Support a Seat at the Design Table featuring Steve Johnson from Netflix

Design is where TalkDesk especially shines and where most Service and Call Center implementations fall far short.

April 26th:

 

11:00AM Creating New Solutions for Old Problems

11:40AM Slack Keynote

Slack is everything cool these days and are the star of new communication. We’re interested to see how they are using TalkDesk.

 

Hope to see you there!

 


Chris Fellows
posted on 12/14/2017


Partner: Happier Call Center Software – TalkDesk

Call center software is the often neglected step-child of Salesforce products. Sales Cloud gets all the focus it seems, but Service Cloud and related software like Call Center integrations, is a critical piece of many businesses.

Many call center AppExchange products for Salesforce are limited in functionality and do just the basics.

TalkDesk is an outlier among their competition for their features, fluid and beautiful UI, performance and support.

 

Integration is dirt simple from directly within Salesforce. Agents can work from anywhere. And reporting is seamlessly integrated with Salesforce’s reports and dashboards.

If you’re familiar with other competing products like LiveOps, TalkDesk’s beautiful user interface design shines. Because call centers are often not on the front line of revenue generation, performance and user interface design are often neglected. However the agent’s satisfaction with the tool they use inevitably flows into their interactions. If they are constantly frustrated or just unenthused, their phone calls mirror these emotions. TalkDesk provides an easy, fluid, beautiful experience.

 

Request a FREE Call Center Assessment

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Chris Fellows
posted on 12/14/2017


Partners: MDM Data Management in Salesforce with SourceMDM

Master Data Management or MDM is a critical integration piece in any Salesforce implementation over 5 users. Data integrity is so crucial because without it, you cannot tell where you stand. And if you cannot tell where you stand, you have no idea if your sales process is effective or just lucky.

SourceMDM is one of our partners for a good reason, they make data integration that much easier!


Chris Fellows
posted on 12/14/2017