OpenTalk Conference 2017 – Let’s Talk Call Centers and Service Cloud

TalkDesk is hosting their annual OpenTalk Conference April 25th and 26th in San Francisco. We’ll be there and would love to catch up with you about your Service Cloud and TalkDesk implementations.

Particular sessions we’re interested in:

April 25th:


1:30PM Turning Big Data into Big Decisions featuring Tomasz Tunguz from RedPoint

Big Data is allowing companies to see information in a whole new way and make unique and powerful decisions.

3:45PM Giving Support a Seat at the Design Table featuring Steve Johnson from Netflix

Design is where TalkDesk especially shines and where most Service and Call Center implementations fall far short.

April 26th:


11:00AM Creating New Solutions for Old Problems

11:40AM Slack Keynote

Slack is everything cool these days and are the star of new communication. We’re interested to see how they are using TalkDesk.


Hope to see you there!


Chris Fellows
posted on 12/14/2017

Webinar 3/30/17 – Best Practices: Real World Lightning Adoption

Salesforce Lighting is an incredible tool for selling faster than ever. With collaboration and marketing automation built right into Sales Cloud, you can turbocharge your sales at every stage, from lead to cash.

But change is hard for most people and transitioning your users to the Lightning Experience can be intimidating because it’s completely new to them. How you help users transition while maintaining your existing customizations can make or break your adoption and success.

Join AppBuddy and implementation partner, Zen Cloud Technologies, for 30 minutes of in-depth discussion and insights covering the top success factors you need to know about making a successful transition to Lightning and how GridBuddy can smooth that transition.


Real World – Lightning Adoption

Thursday, March 30 at 10AM PST

Can’t make it? Register anyway and we’ll send you the recording

What you’ll learn:

  1. How to assess your organization for the transition
  2. How to work around features not supported in Lighting Experience
  3. How to plan the transition
  4. The lessons learned from other customers that have made the transition with GridBuddy


ShannonShannon Schupbach
Director of Delivery
Chris FellowsChris Fellows
Salesforce Architect & Managing Partner
Zen Cloud Technologies


Plus, send us your Lightning Experience Readiness Report to and we’ll schedule a free one on one consultation with you to discuss the specific Salesforce challenges you face.

Hope to see you there!

Chris Fellows
posted on 12/14/2017

Dreamforce 2015 Exhibitor Booth Pictures

Dreamforce came and went as always… fast and furious! Thank you everyone who stopped by.

And a big Thank You to all of our booth staff for all of their contribution. You made everything possible!


Chris Fellows
posted on 12/14/2017