Partner: Drive Adoption and Cut Training Costs with WalkMe

New Salesforce implementations or major enhancements always risk adoption and training issues. Users generally don’t like change and if you do not engage them successfully, they will give you resistance at every step in the process.

WalkMe is the hands down, best way to guarantee adoption, cut training time and lower bottom line expenses.

 

WalkMe is a browser based tool that guides and informs users on your Salesforce implementations. As a tech team, you can write your own user training flows and alter them with each enhancement. It can lead users from page to page and through the business processes.

Normal approaches to training is to do seminar training once at the beginning, record the session and give it to new users as they come onboard. Maybe power users surface and they become the go to people for questions. This approach does not take into account that repetition is the key to learning. You cannot just give one training and expect that the entire material will sink in. With WalkMe users can use the training flows until they know them and turn it off.

Request a FREE Adoption Assessment

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Check out this video to see how easy it is to create a walk thru:

 

 

 


Chris Fellows
posted on 12/14/2017


OpenTalk Conference 2017 – Let’s Talk Call Centers and Service Cloud

TalkDesk is hosting their annual OpenTalk Conference April 25th and 26th in San Francisco. We’ll be there and would love to catch up with you about your Service Cloud and TalkDesk implementations.

Particular sessions we’re interested in:

April 25th:

 

1:30PM Turning Big Data into Big Decisions featuring Tomasz Tunguz from RedPoint

Big Data is allowing companies to see information in a whole new way and make unique and powerful decisions.

3:45PM Giving Support a Seat at the Design Table featuring Steve Johnson from Netflix

Design is where TalkDesk especially shines and where most Service and Call Center implementations fall far short.

April 26th:

 

11:00AM Creating New Solutions for Old Problems

11:40AM Slack Keynote

Slack is everything cool these days and are the star of new communication. We’re interested to see how they are using TalkDesk.

 

Hope to see you there!

 


Chris Fellows
posted on 12/14/2017


Partner: Happier Call Center Software – TalkDesk

Call center software is the often neglected step-child of Salesforce products. Sales Cloud gets all the focus it seems, but Service Cloud and related software like Call Center integrations, is a critical piece of many businesses.

Many call center AppExchange products for Salesforce are limited in functionality and do just the basics.

TalkDesk is an outlier among their competition for their features, fluid and beautiful UI, performance and support.

 

Integration is dirt simple from directly within Salesforce. Agents can work from anywhere. And reporting is seamlessly integrated with Salesforce’s reports and dashboards.

If you’re familiar with other competing products like LiveOps, TalkDesk’s beautiful user interface design shines. Because call centers are often not on the front line of revenue generation, performance and user interface design are often neglected. However the agent’s satisfaction with the tool they use inevitably flows into their interactions. If they are constantly frustrated or just unenthused, their phone calls mirror these emotions. TalkDesk provides an easy, fluid, beautiful experience.

 

Request a FREE Call Center Assessment

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Email:
Phone:
Company:

 

 


Chris Fellows
posted on 12/14/2017


Partners: Email Integration, the Key to Success with Cirrus Insights

To transform you Salesforce instance from a mere data entry, data silo to a Sales productivity tool that drives higher revenue, you cannot ignore email. Sales reps likely spend more time in their email client then they do any where else. So it makes sense that your Salesforce instance should seamlessly integrate with email, right?

Most Salesforce instances have no email integration and so limited visibility into what’s actually going on with the sales process.


Chris Fellows
posted on 12/14/2017